Frequently Asked Questions

The plumbing industry is like any other professional industry in that it requires you to complete a test and have a certain number of apprentice hours before they can become fully licensed. This process takes several years and although it may seem easier to hire a local handi-man to cut costs, we advise you to resist. Many times this results in your end cost being higher than hiring a licensed plumber from the beginning.
Yes, all homes should have at least one plunger. This can save you a lot of time, money and clean up of not-so-clean toilet waste. Most toilet blockages can be fixed with a plunger. It’s relatively easy to use a plunger but first, consider these two questions:

1- Did you know there are different plungers designed for different purposes?

There are two basic types of plungers.  The first is a cup plunger, or a sink plunger.  This is the plunger we knew as kids, usually with an orange cup like shape.  These are actually meant for sinks, not toilets because they do not seal the toilet opening properly.  The second is a flange plunger, or a toilet plunger.  This is a plunger with a flap that can be folded out to fit snugly into the narrow part of your toilet bowl and thus getting a better suction.  The flap can also be folded back inside the cup to resemble a cup plunger however for sanitary reasons, we recommend you do not use the same plunger for your sink as your toilets.

2- Did you know there is a right way and a wrong way to plunge?

To begin, put on a pair of rubber gloves and place a few old newspapers around the base of your toilet to help protect your floors in the event it gets messy.

Next, lift the toilet lid and seat and place the plunger into your toilet.  Make sure there is enough water in the toilet to cover the top of the rubber plunger.  We don’t recommend you flush your toilet again to add water but rather add water from a bucket.

Get all the air out of the plunger cup by tilting your plunger and filling it with the toilet water, and releasing the air bubbles.  Having no air in the plunger head will add more force with each plunge because a greater suction is created with water than air.

Now that you have covered the drain opening and created a seal, slowly push down the plunger until it is pushed all the way down. Then quickly pull up.  The emphasis should be more on the pull than push because this can create a more powerful suction.  You want to use suction to remove the blockage rather than forcing it to move further down the drain.

Repeat this process a few more times until your toilet begins to drain itself.

*We never recommend those toxic de-clogging chemicals to fix a blocked toilet as they are mainly made to break down hair and grease and can be harmful to both your porcelain toilet and the environment if over-used.  If you do however choose to try them, never use a plunger after using toxic cleaning chemicals – Plunging can create a lot of backsplash, and can be harmful to your eyes, lungs and over-all health.

If you require the assistance of a plumber, King City Plumbing and Heating is always available to fix your toilet and all your plumbing concerns. 

Yes, there are three main problems that can arise if I don’t take care of your drain systems regularly?

  • Foul Smell – this is one of the first signs and the most obvious of a drain problem. It’s usually a sign that something organic (like grease or food scraps) are trapped and starting to rot in your pipes.
  • Clogging – you may notice that the water in your shower, kitchen sink, or laundry tub takes longer to empty. This is also a sign that your drain needs some help. If left untreated, the slow drain will continue to get more clogged until eventually nothing will go down. If you feel you have a clogged drain, you can try to fix it by using a sink plunger or a clog-dissolving chemical (be sure to check if it is safe for septic systems if you are on one). If this however does not change anything, your clog may be further down or bigger than these chemicals can handle. In this case, you should contact a licensed plumber to professionally diagnose and clear your drain system.
  • Damage to the Drain Systems – did you know that most drain systems have a life span? If you are not careful to take care of a clogged or smelly drain, years of neglect can actually result in a permanently damaged drain system. This is a big problem that usually requires expensive repairs throughout the house.

It’s best not to let a clogged or smelly drain remain that way for too long. Have your licensed plumber do a professional drain cleaning service and inspection. King City Plumbing and Heating has a state of the art camera for thorough inspection and proper maintenance at an affordable price.

Replacing your bathtub can reap several benefits to your bathroom. There are so many modern and innovative new options available now; from jetted tubs, to classic claw-foot; to replacing your entire bathtub with a shower. Replacing a tub can be a big job depending on what changes you are considering for your bathtub. The most important thing to consider doing before replacing your bathtub is to plan and meet with your trusted plumber. King City Plumbing and Heating will take the time to meet with you to discuss your wishes and help you make the correct choices for your specific needs.
That depends on a number of factors. The average life of a good furnace or a good air conditioner is between 15 – 20 years, providing you take care of your systems with regular maintenance. If your system is more than 20 years old, you should definitely consider replacing it with a new high-efficiency one. These newer units have more advanced technology that can optimize the air flow throughout your entire home while using up less energy to do so. This results in huge savings to you on your energy bills.
Some of the parts found in your toilet are prone to wear and tear over time. Once these parts reach the end of their life, they need to be replaced. Most commonly the flush valve wears out first or it no longer properly seals shut and becomes misaligned.
In most homes with municipal water, the main water shut off valve can be found in your basement by your home’s water meter; usually on the wall nearest your street.
If your water supply comes from a well, the main water shut off can be found adjacent to your pressure tank.
We all need safe and clean water in our lives – for drinking, cooking, and washing. One of the most important things you can do to ensure the health and well-being of your family is have your well water tested at least once every season. This service is provided at no cost by the Region; however you do need to drop off a sample of your water to them (in a specific bottle) in order for it to be tested. The Region will test it for Ecoli and Coliform; both bacteria can be very harmful to you. For more information about having your well water tested visit:

You may also choose to have a Professional company come and test your well water. These tests will reveal the hardness of your water as well as levels of unwanted minerals, and PH imbalances.

We highly recommend any home using well water as their main water source to have an Ultraviolet Water Purification system installed. It is a safe and effective way to kill any microorganisms in your water. The system attaches to your existing water system and it uses UV-C light to make the circulating water an inhospitable environment for microorganisms such as bacteria, viruses, molds and other pathogens.
For most homeowners, hard water is the most common complaint regarding water quality. Hard water is water that contains dissolved hard minerals such as Calcium, Manganese and Magnesium. When you have hard water you typically see scaly surfaces on your fixtures, appliances and faucets and your skin tends to dry out. Water softeners treat hard water by using salt and ion-exchange resins to remove these hard minerals from the water. Installing a water softener in your home will give you almost immediate benefits. Not only will it remove the scale causing minerals but your fixtures, faucets, and appliances will run more efficiently; you’ll use less soap and detergent and your laundry will look brighter. You will also feel a positive difference in your skin and hair.
Most of the time, this is caused by mineral deposits that have clogged the holes in your shower head. We recommend you gently clean the shower head holes with vinegar. Use a small brush dipped in vinegar and try to loosen the minerals manually. If you find you are repeatedly getting clogged shower heads, it may be time to see if your water softener is properly working. When you have a properly working water softener you should not be experiencing mineral back up.
As every water using appliance in your home contributes to your water bill it is necessary to find every way possible to reduce the costs. Here are some of the ways we find help us:

  • Fix all leaks and dripping faucets as soon as they are noticed
  • Only run your dishwasher once it is full
  • Wash your laundry in cold water
  • Install low-flow shower heads
  • Install low-flow toilets
  • Use energy efficient washing machines


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